Are you a winner?

Claiming your prize


If you pay a regular membership payment to us- you do not need to claim your prize. We will automatically send your winning cheque out in the post shortly after the draw takes place. Please contact us to let us know your new address if you move home.

If you purchased your ticket in a hospice shop- you will need to claim your prize. Check your number for the draw week as displayed on your ticket. Weekly winning numbers are published on our website and in all hospice locations.

For shop ticket wins of £10 or under-take the original lottery ticket/receipt back to the hospice retailer where it was purchased to receive your cash prize. No copies accepted.

For shop ticket wins of £11 or more (up to £25,000) – contact us in the first instance to confirm the win on 0800 285 1390 and we will ask you to send us the following items (recorded delivery is recommended):

-a completed CLAIMS FORM (Download here, collect from a retail shop or call 0800 285 1390)
- your winning ticket/receipt
- Proof of ID and age (the photo page of a passport or photo driving license)
- Proof of address (accepted documents- utility bill, current UK driving license)

All documentation should be sent to: Your Hospice Lottery, Unit 6 the Atrium, Phoenix Square, Wyncolls Road, Colchester, Essex, C04 9AS.

Upon approval of the documentation and original ticket, we will send a cheque out to you within 7 days.

Full Terms and Conditions can be viewed on our website.  

Logo: you must be 16 or over to play You must be 16 or over to play Your Hospice Lottery. Please play responsibly. Responsible gambling support:

Your Hospice Lottery is wholly owned by St Helena Hospice and is working with other hospices to raise funds to support people in need of hospice services. Promoter: St Helena Hospice trading as Your Hospice Lottery. Licensed by the Gambling Commission Number 000-004685-N-306842-006 St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester CO4 9JU. Your Hospice Lottery Office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS.

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