Please note- the last change in these terms and conditions was made from 1st April 2021 (1. An Increase in prize fund 2. The minimum age changed from 16 to 18).
Please note- the last change in these terms and conditions was made from 1st April 2021 (1. An Increase in prize fund 2. The minimum age changed from 16 to 18).
Who are Your Hospice Lottery?
-Your Hospice Lottery exists solely to raise funds for hospice care. We are owned and operated by St Helena Hospice, and we are working with other hospices to raise funds to support people in need of hospice services. By working in this way, costs and overheads of running a fundraising lottery are kept to a minimum.
–St Helena Hospice is the promoter of the lottery, trading as Your Hospice Lottery. St Helena Hospice is a company limited by guarantee registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU.
Your Hospice Lottery Office: 6 The Atrium, Phoenix Square, Colchester, Essex, CO4 9AS.
Which hospices are supported by Your Hospice Lottery?
-Our lottery supports hospices all over Great Britain. Please visit our hospices tab here
How does it work?
-Each entry to the draw costs £1, but you can play more.
-The draw takes place every week of the year, usually on a Friday.
-When you play, you choose which hospice you want to support.
Why play the lottery?
-Your Hospice Lottery is a fun and easy way to raise money to help our hospice partners to continue to provide free, high quality care in their communities, and you have the chance to win too!
-Hospices on average receive 34% of their funding from the government, but the actual statutory figure varies across the country. It is via fundraising like the lottery where the other essential funds are obtained.
-The Lottery provides a valuable and reliable income that hospices can really plan for and rely on.
Entry to the Lottery
-Players must be aged 18 years or over and a resident of Great Britain. It is an offence to gamble under the age of 16, however our minimum age is 18.
-Payment must be received in advance to play. All subscriptions received at a minimum of £1 per week payable in advance will be entered into the weekly draw.
-We reserve the right not to accept an application, or to cancel an existing subscription, at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Head of Lottery within 7 days. The decision of the Head of Lottery will be final.
-No paid employee of St Helena Hospice who works in the Your Hospice Lottery office (6 The Atrium, Phoenix Square, Colchester, Essex, CO4 9AS) may play the Lottery.
What are the weekly prizes?
-There are 187 guaranteed weekly prizes: £1000 x 1, £250 x 1 and £10 x 185. Plus a rollover prize of £500, that rolls over each week should it not be won, up to a maximum of £25,000.
What are my chances of winning?
-In the last financial year (April 2020 – March 2021) :In total, there were an average 69,634 weekly plays across our hospice partners, with 9,152 prizes being given away over the year, totalling £169,000 .
How do the winners get drawn?
-The weekly prizes are set prior to the draw in order of the highest value prize to the lowest. Winning numbers are drawn and allocated to the prizes that have been set. i.e. the first number picked at random will win the highest prize, second number picked will win the second highest prize etc. Once a number has been allocated a prize they are taken out the pot for the remaining weekly prizes.
-The lottery software that we use (Donorflex) is fully licensed and regulated by the Gambling Commission and they use a random number generator (or RGN) which has been independently tested, using a variety of industry-standard statistical tests carried out by a Gambling Commission approved test house which is accredited to ISO/IEC 17025:2005 .
-With regards to the rollover, it becomes a two-step process 1. Whether it will be won or not (set at a 5% chance of winning each week) and then if the system decides it is to be won it moves to step 2. To pick a winner. If it is not to be won, it will rollover by £500, until up to a maximum of £25,000, where we will manually set the chance of winning to 100%.
How do winners get informed?
-Please visit section 6 on claiming a prize.
Where does the money go?
-From your first draw with us, you will be making a difference to people with life limiting conditions and their loved ones.
-The hospice you have chosen to support will receive between 20p and 65p of every £1 depending on at what stage they are with their contract with Your Hospice Lottery.
– In the last financial year (April 2020 – March 2021) :
Lottery Income that went towards charitable causes – £2,486,021 – 68.6%
Lottery income that went on expenses – £965,940 – 26.4%.
Lottery income that went on prizes – £169,000 – 4.6%
-Thanks to our fantastic members, the lottery has raised over £17 million for hospice care, which makes a massive difference to people living with life limiting and life threatening conditions and their families.
–St Helena Hospice receives a small income for administering the lottery from each membership, which goes towards helping people face incurable illness.
How do I join and pay for entry in the lottery?
You can choose to pay in the following ways either on the website, face to face or over the phone:
– A Monthly Direct Debit. To play one number each week it costs £4.34 per month (£5.34 on the first month- this is to ensure that you have enough credit built up at the start of your membership to be entered into all draws, even if it is a 5 week month.
-By Debit Card, options of £10 for 10 weeks in the draw, £25 for 25 weeks or £52 for the whole year.
-By Cheque (£13 Quarterly, £26 Half Yearly, £52 Annually)
There are no admin fees. All monies taken go into the draw. We do not accept credit cards
Can I choose my lottery number and how is it allocated?
Your unique lottery number is randomly generated by our lottery software system, called Donorflex, once your application is entered onto the system. This will be your number for the duration of the membership.
How and where can I join?
There are various ways to join:
-By calling 0800 285 1390
-Contact us by email or via our social media channels
-Fundraisers who may call you, knock on your door or at a venue (please see their faces here)
-In person, at our registered office address
Can I purchase single tickets without being a regular player?
Single tickets (for one draw only) can be purchased:
-At Weldmar Hospicecare shops
-Online at yourhospicelottery.org.uk
If the rollover gets high, you can purchase additional chances in the one draw. Committing to a regular payment option really gives the hospice a regular income throughout the year that they rely on and plan for.
How many weekly entries to the draw is one person allowed?
-To deter problem Gambling, the number maximum number of lottery subscription entries per player per week is limited to 5. Of these, a maximum of 2 can be via Face to Face sign up, 3 via our telesales fundraising team or 5 via website sign up. Anyone wanting to purchase more, will need to be approved by the Head of Lottery.
-If you would like more, please contact us, we may allow you up to ten providing we are satisfied that you are Gambling Responsibly.
-The maximum number of single tickets that can be purchased per player per week is limited to one hundred.
Can I set up a Syndicate?
-Yes, please contact us to set this up. Syndicates can either be set up in the club/syndicate/community name or the name of a nominated person who takes responsibility for that syndicate.
-Any winning cheques will be sent to the name and address of the Syndicate, as recorded on its application.
-Either the nominated person or company is then responsible for distributing out the winnings to syndicate members.
What communication will I receive when I join?
-When somebody joins Your Hospice Lottery, upon receipt of the application, a welcome email is sent within 1-8 days of joining or up to 10 days if you have opted for postal communication. This will include your new play number/s and signposting to everything you need to know about your lottery membership.
-You will receive regular communication from us about your membership, we don’t like to bombard you but simply keep you informed about where your money is going and how you are helping to support.
-If you haven’t opted out of digital communication, we may occasionally send you details of how to enter more chances to win and how you can help more. Please see our section 5 on your data.
-We always strive to stay green and make contact via email or phone as much as possible, to ensure we have your contact details please contact us.
Direct Debit Payments
-When you join us, you are able to select your preferred Direct Debit date from these dates: 1st, 8th, 15th, 23rd, 28th of every month.
-Once we have received your application, we will enter you into the next available draw after your first Direct Debit payment is taken.
-We will email you (or write to you if you have opted for postal communication) with your Direct Debit details and when your first payment will be taken.
-Payment will continue to be paid from your bank account on your behalf until you notify us differently.
-We accept card payments by telephone, or via the website.
– The Head of Lottery will take all reasonable steps to ensure payments received into its bank account are considered as a stake in the draw. In the event of ambiguous credits into the bank account, the Head of Lottery will take reasonable steps to confirm with the sender, the sender’s intentions in relation to the credits of these monies, and the Head of Lottery will act as appropriate thereafter.
-The Member must be the cardholder except where the Member is a syndicate or a club, in which case the cardholder must be an authorised representative of that syndicate or club. The Head of Lottery will not take any further card payments without permission from the cardholder. The Head of Lottery will hold a record of any and all transactions.
– A member will be informed where a card transaction has succeeded or failed, and if card payments decline, we will inform the member and request another form of payment.
-We do not take any further payments without permission of the cardholder.
-When your credit is running low, we will contact you and let you know your membership is due for renewal
-Unfortunately subscriptions to the Lottery cannot attract Gift Aid.
-At Your Hospice Lottery, we’re committed to protecting & respecting your privacy in everything we do, and we will use your personal information to fulfil your request and keep you informed about your lottery membership (using post, email, phone and text) These communications may include (but not limited to) information about your lottery numbers, first draw date, prize fund, where your money is going, how you are helping and if you win.
-We may also contact you by email, phone or text to tell you more about other ways you can get involved with Your Hospice Lottery, including more chances to win and other lottery games. We will ask you at the stage of joining the lottery if you wish to opt out of these communications. You may opt out of these communications at any time by contacting us.
-We may get in touch about other ways you can help by post.
-If you’d like to know more about what we do with your personal information, please read our privacy notice.
-You can update your preference, or stop communications at any time by contacting us on 0800 285 1390.
We promise to comply with all Data Protection Act and GDPR requirements and protect your personal data and will store your information securely. We cannot accept liability for the loss of or delays in or theft of any communication, or for any delays in the banking system. We promise to protect all personal data and not to misuse it. We will not share this information with any third party other than for the purposes of operating the Lottery, and then only with third parties required to protect your personal data as we do. By completing the application form, you consent to the data on it being held and used by Your Hospice Lottery.
-It is the responsibility of the member to advise us of any change of that member’s address or any other membership details deemed necessary.
Does my data go to the charity I am supporting with my lottery membership?
-If you would like to hear from your chosen hospice about their services and other ways you can help, you can opt into these communications via email, text or phone at the point of signing up to the lottery.
– Your chosen hospice is responsible for the data once we pass it to them and they will have their own privacy notices that you should read. They may get in touch about other ways you can help them by post.
-If you wish to change your preferences at any time, please contact your chosen charity in the first instance, but otherwise we would be happy to assist you.
If you have regular membership with us or purchased single tickets via the website:
-You DO NOT need to claim your prize
-We notify winners shortly after the draw via email and text message, we may even call you if it’s a big win!
-We send winning sterling cheques out to all winners shortly after the draw, payable in the member’s name
-Winning numbers can also be checked at yourhospicelottery.org.uk, on our social media channels and posters at hospice locations.
-It is the player’s responsibility to keep us up to date with any changes of address as cheques will be sent to the address given upon sign up.
If you purchased your ticket in a retail shop:
-You DO need to claim your prize
– Winning numbers can be checked at yourhospicelottery.org.uk, on our social media channels and posters at hospice locations and charity shops.
-For wins of £10 or under: take the original lottery ticket/receipt back to the hospice retailer where it was purchased to receive your cash prize. No copies accepted.
– For wins of £11 or more (up to £25,000): contact Your Hospice Lottery in the first instance to confirm the win. Players will be asked to send the following items to Your Hospice Lottery (recorded delivery is recommended):
-a completed claims form (can be downloaded here, collected from a retail shop or by contacting us).
– your winning ticket/receipt
– Proof of ID and age (the photo page of a passport or photo driving license)
– Proof of address (accepted documents- utility bill, current UK driving license)
All documentation should be sent to: Unit 6 the Atrium, Phoenix Square, Wyncolls Road, Colchester, Essex, C04 9AS. It is recommended that you send this via recorded delivery, as Your Hospice Lottery are not responsible for any losses incurred. Upon approval of the documentation and original ticket, a cheque will be sent to the winner within 7 days. Customers may present their ticket and all the documents in person (by appointment only) at the Your Hospice Lottery office.
Uncashed or unclaimed prizes
-In the event of winning cheques remaining un-cashed, and shop tickets remaining unclaimed, after a period of 6 months, the Promoter reserves the right to donate the value of the cheque to the hospice you are supporting with your lottery membership. Is the responsibility of all lottery players to keep us up to date with their contact details.
Taking part in publicity if I win
-We may ask you if you wish to take part in publicity if you win, or share your story as to why you support
-Sharing these stories, means we can engage with potential supporters, and keep our players playing for longer so it really does help us!
-But please don’t feel obliged to take part. If you would like to feature, please contact us
We reserve the right to ask for proof of age of any player and claimant of a prize.
– If you wish to cancel a membership, please contact us. We appreciate the support you have given us
– If you pay by regular Direct Debit, we will cancel the next available payment.
– Any credit or advanced payment at the time of cancelling will be used as entries into the draw until the amount becomes less than £1. Any pence credit that remains on your account will, after a period of 10 weeks, be treated as a general donation to the hospice that you have been supporting (as detailed in that member’s application form).
-Any refunds will be at the Head of Lottery’s discretion and only made in exceptional circumstances
-Please contact us to cancel a play for a deceased player, we will require a death certificate.
-The lottery numbers will remain in the draw until the members credit expires.
-Your Hospice Lottery are committed to raising vital funds via this lottery in a responsible way.
-We have a responsibility to provide a secure, safe and fair service and to endorse responsible gambling amongst people playing our lottery or who may be exposed to the marketing of our lottery. We are committed to the three main objectives of the Gambling Act 2005: 1. To prevent gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime. 2. Ensure that gambling is conducted in a fair and open way. 3. Protect children and other vulnerable persons from being harmed or exploited by gambling.
-Our Terms and Conditions and rules of play are set out clearly, all questions you have should be covered in this document.
-The results of the draw are published weekly.
Players must be 18 or over
– It is an offence to gamble if you are under 16, however you must be 18 or over to play Your Hospice Lottery.
-Your Hospice Lottery reserves the right to ask for proof of age of any player and claimant of a prize. When joining the lottery, each member also agrees to us carrying out checks in any way we may deem appropriate. This may include, but is not limited to, references to credit and government agencies.
– When joining Your Hospice Lottery a declaration must be signed (or a box ticked online or over the telephone) to confirm the player is 18 or over, and we will also ask you your date of birth. By submitting a request to join the Lottery, each member is deemed to confirm that it is aged 18 years or over.
-We reserve the right not to accept an application, or to cancel an existing subscription, at our absolute discretion. It is also at our absolute discretion on if remaining funds will be used to enter future draws or refunded back to your original payment method. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Head of Lottery within 7 days. The decision of the Head of Lottery will be final.
– If for any reason it is established that an underage person or void entry has won a prize then the following procedure will be adhered to: If a situation arises that one of the weekly prize winners is under the age of 18 years, the Head of Lottery will address this issue and explain that it is against our policy to gamble under the age of 18 and that their prize is therefore void. The amount won by the individual who was gambling under the age of 18 will then be treated as a donation to the hospice in which the underage supporter was playing in support of.
-Any individual found to be under 18 will not be able to purchase an entry into the lottery. If upon winning any individual is unable to prove that they are 18 or over, any stake will be returned to the individual concerned and winnings will be forfeited and donated to the hospice that they were supporting. A lottery membership must not be purchased on behalf of an individual under the age of 18.
Gambling and you
– Please play responsibly.
-Your Hospice Lottery imposes a limit on the number of entries into our lottery that can be purchased by an individual.
-If you want to have a break from gambling you can use our self-exclusion form or email us at firstname.lastname@example.org with your name, address and membership number(s). We will then close your membership(s) for a minimum period of six months, during which time it will not be possible for the account(s) to be re-opened for any reason.
-If you are worried about online gambling, ‘site blockers’ are available to download. There are links from the BeGambleAware website to some of these available services (please note these ‘site blockers’ are not endorsed by, nor have been tested by Your Hospice Lottery).
-We will provide any player with a full history of their lottery membership, including complete payment and winnings history, upon request.
Tips to help you Gamble safely
-Don’t think of gambling as a way to make money – winning is not assured so it is not an income
-Only gamble with money that you can afford to lose – don’t use money set aside to pay bills, rent, for food, etc
-Don’t borrow money to gamble
-Set a money limit and stick to it
-Set a time limit and stick to it
-Never chase losses – if you lose money, never try to get it back by going over your limit
-Don’t gamble when you are depressed, upset or under the influence of drugs or alcohol
-Balance gambling with other activities – family, work, sleep, socialising, sport, hobbies, etc
-Spending more money and time on gambling than you can afford
-Finding it hard to manage or stop your gambling
-Having arguments with family or friends about money and gambling
-Losing interest in usual activities or hobbies like going out with friends or spending time with family
-Always thinking or talking about gambling
-Lying about your gambling or hiding it from other people
-Chasing losses or gambling to get out of financial trouble
-Gambling until all of your money is gone
-Borrowing money, selling possessions or not paying bills in order to pay for gambling
-Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
-Neglecting work, school, family, personal needs or household responsibilities because of gambling
-Feeling anxious, worried, guilty, depressed or irritable
Help and support
Your Hospice Lottery is wholly owned by St Helena which is a member of the Hospice Lotteries Association, who on behalf of their members makes a financial contribution towards the Responsible Gambling Trust (RGT), a leading charity in Britain committed to minimising gambling-related harm. As an independent national charity funded by donations from the gambling industry, RGT funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm. The aim is to stop people getting into problems with their gambling, and ensure those that do develop problems receive fast and effective treatment and support.
If you have problems with gambling, or know someone who does, the following organisations may help.
–National Gambling Helpline- Call freephone 0808 8020 133 (open 8am to midnight, 7 days a week).
–BeGambleAware aims to promote responsibility in gambling. It provides information to help people make informed decisions about their gambling. It will help you to find out more about gambling and what responsible gambling means, to understand and recognise problem gambling, and show you where to go for further information, help and support should you need it.
Site blockers- If you are worried about online gambling then you can download a ‘site blocker’ such as Gamblock or Netnanny, which can block access to online gambling sites. There is likely to be a cost for these services
GamCare provides information, advice, support and free counselling for the prevention and treatment of problem gambling. GamCare aims to make it less likely for people to become problem gamblers, and easier for those who do experience problems to get the help they need. This is done by funding treatment services, by commissioning and supporting research on problem gambling, and through education and awareness programmes.
-People wishing to use this facility will not be able to re-join the lottery for a minimum of 6 months from the date of exclusion.
Complaints and Disputes
-Please do contact us if you have any cause for complaint and we will help in any way to resolve this quickly.
-All complaints and disputes will be dealt with in accordance with our Complaints and Disputes Policy.
As we are a member of the Lotteries Council and Hospice Lotteries Association, if a complaint cannot be resolved, it will be referred to IBAS who are an approved Alternative Disputes Resolution entity.
-Representatives of Your Hospice Lottery and agencies we work with go out to events and retail premises and call on householders in the communities served by the hospices we support, to raise awareness about our hospice fundraising lottery. Their photos can be found here.
-All our representatives will have official identification on them – please ask to see this and ask any questions you may have.
-We also use a telesales agency for the names of the callers can be found here
Please contact us if you have any questions or want to contact the identity of somebody.
Modifications to these Terms and Conditions
-We reserve the right to amend or modify these terms and conditions in a ‘minor’ way without notice.
-We will communicate these changes via our website, if you object to these changes you can terminate your membership at any time.
-We use a number of third parties to help us carry out our service, please contact us if you require more information.
In the event of Insolvency
-Any future advance payments that a supporter has made are not covered and a supporter will not be able to access these funds.
What is it?
-The Play and Save reward card is a loyalty program offered by Your Hospice Lottery to our loyal lottery players. Players are offered discounts on products and services at retailers and service providers. Your Hospice Lottery players can take advantage of all the offers, regardless of where in the country they are. Access to the scheme is free.
Who gets access to it?
-Play & Save details are emailed to all loyal lottery players, so those players who play with us regularly this will be emailed to you within 2 weeks of you joining the lottery with us. It will then be resent to you annually, as long as you are playing with us, for use over the next 12 months.
-We only send Play & Save details and an e-card via email so please ensure that we have your email address, and do check your junk folder.
-Details of offers are signposted to lottery players via email, with offers being updated on the Your Hospice Lottery website regularly. This may mean that offers are added or taken away, at our discretion. Please review the pdf document located here before you purchase, the data or the last changes will always appear on the document.
-By using the program you accept and agree to be bound by these Play & Save conditions.
-The Play & Save is solely for the supporters use and is non transferrable.
-If a company offering a discount determines that a supporter has abused any of the Program’s privileges, the company may cease to provide the offer, at their discretion.
-Should Your Hospice Lottery determine that a supporter has abused the reward scheme, we may at our sole discretion, take such actions as it deems appropriate, including without limitation, suspending such supporter’s privileges under the Program, or revoking the supporter’s membership in the Program, in each case, with or without advance notice to the supporter and without liability to Your Hospice Lottery
-Your Hospice Lottery are not responsible for any errors or omissions in printed or digital copies of the Play & Save discounts and offers.
– Due to the size of the pdf of offers available, and the cost to print (we want as much money to go back to charity as possible), we are emailing the Play and Save card and linking to the discount codes If you don’t have an email and would prefer to receive this by post, please contact us to let us know.
-If you have any feedback about the Play & Save rewards, please do contact us
Unfortunately, from the 1st September we are currently unable to process single ticket sales and one off debit card payments through the website.
This is a short-term issue and should be resolved within the next few days. Please call our lottery team office on 0800 285 1390 they will be able to process the sale of your tickets over the phone. We apologise for any inconvenience this may cause. We will update you as soon as this is resolved. Thank you for your patience.