We are committed to protecting the privacy of everyone who joins our lottery. This statement explains what personal data we collect and process, how we collect it, whom we share it with, and why we do so. It also explains the steps we take to keep data secure. If you have any questions about this privacy statement or our privacy and data processing in general, please call us on 0800 285 1390 or at email@example.com.
We are Your Hospice Lottery(YHL), owned and administered by St Helena Hospice Limited (Company No. 1511841) (Charity No. 280919), a charity that supports people with incurable illness in the north Essex area. Our registered office address is: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU.
Your personal information will be jointly controlled by YHL and your Chosen Good Cause. Should they terminate our contract to provide their lottery service, we will transfer your personal information to them; however, we will offer you the opportunity to opt out of this if you wish. You should also consult their Privacy Notice for more information.
We may collect personal information about you when you join our lottery, when you contact us, visit our website, or otherwise give us personal information. We may also receive your data from your Chosen Good Cause, or third parties engaged by us to contact our current and potential supporters.
We will always process your personal information in line with data protection legislation and only for the purposes of running our Lottery. These purposes are:
Under (UK) GDPR, you have the following rights, which may be subject to exemptions and limitations depending on our lawful basis for processing a particular piece of information. You can exercise any of these rights by contacting YHL using the contact details given at the bottom of this notice.
You have the absolute right to ask us not to use your personal information for direct marketing.
If you use our website, we will store data about your internet browser, I.P. address, the timings of your visits, and a record of which pages you looked at.
Like many other websites, the Your Hospice Lottery website uses ‘cookies’. Cookies are small files stored on your computer that allow websites to recognise you when you visit. They store data about your browsing history but will not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
By using our website and services you agree to be bound by the terms of this statement.
The Your Hospice Lottery website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us and you should consult their terms and conditions for more information.
YHL and your Chosen Good Cause will have joint control of your personal information. We will only share your personal information, in compliance with data protection legislation, with the following:
We will disclose your personal information to other third parties to comply with any legal or regulatory obligation or request. We do this to protect our rights, property or safety of our players, or others.
Whenever we engage a third party to process your data, we ensure they are bound by a data processing agreement, so your personal information is processed only on our instructions and for no other purpose We update our processors from time to time but will update this notice when we do.
We may disclose your information to a person to whom we propose to transfer our rights and/or responsibilities under any contract with you or to whom we transfer our business or a relevant part of its business, for example: to a separate subsidiary company. Such a person shall be entitled to process your data in the same manner set out in this policy.
Your Hospice Lottery and your Chosen Good Cause may contact you with information about more ways to win and different lottery games. You can opt out of these communications at any time.
Your Hospice Lottery and your Chosen Good Cause may want to contact you with opportunities to donate, fundraise, get involved in events or receive e-newsletters. We will do this only with your explicit consent.
You may of course change your communication preferences at any time by contacting us on 0800 285 1390 or firstname.lastname@example.org. Or by logging onto ‘My Account,’ on the your hospice lottery website.
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Full details are provided in our Data Retention Policy, which is available on request.
At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) and used for research or statistical purposes.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Please contact us on 0800 285 1390 or email@example.com, if you would like a copy of the data retention policy.
We care about the accuracy of the information we hold about you. You can ask us what information we hold about you by contacting us. If you believe any information about you is incorrect or out of date, please contact us on 0800 285 1390 or email us at firstname.lastname@example.org.
Your Hospice Lottery takes your security and privacy seriously. When we collect your personal information, we use a variety of technical processes to prevent unauthorised access including firewalls, digital surveillance, and encryption. Any sensitive information you send to us (such as debit card details) will be encrypted. Non-sensitive details (such as your email address or your image) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we try to protect your personal information, Your Hospice Lottery cannot guarantee the security of systems not administrated by us, and you use them at your own risk.
All our staff have regular training and have signed confidentiality agreements.
To keep your information safe, we are accredited with Cyber Essentials, a Government backed scheme protecting against cyber-attacks, and submit to an annual independent external audit to ensure we comply with the Gambling Commission’s Remote gambling and software technical standards.
In some circumstances we may need to know if you are aged under 18 and may refuse certain services, products or events.
You have a right to log a complaint with a supervisory authority.
If you believe that we breached your privacy in any way, we urge you in the first instance to contact our Data Protection Officer at:
Data Protection Officer
Your Hospice Lottery (owned by St Helena Hospice)
Unit 6, The Atrium
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office at the address below:
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate)
01625 545 745 (national rate)
This policy was last updated November 2023.