FAQs

Your Hospice Lottery is a weekly lottery draw dedicated to raising funds for hospices and in doing so makes a difference to the local communities served by our partners.

St Helena Hospice, a hospice charity based in Colchester wholly owns the lottery and is working with other local causes to raise funds. Please click here to see the hospices we support to find out more about the causes we support. Members of Your Hospice Lottery choose which cause they wish to play in support of when they join. By working with other partners in this way, overheads and costs are kept to a minimum so more funds can be used for hospices.

St Helena Hospice trading as Your Hospice Lottery under account number 4685. www.gamblingcommission.gov.uk St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Your Hospice Lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS.

Licensed and regulated in Great Britain by the Gambling Commission account number 4685.

You can sign up through our website and create an online account. There are some key benefits to having an account that can help you manage your lottery subscription easily. Please note in order to create an online account you need to have a play number.

• You can easily check your play numbers.
• All details, payments and communication preferences can be managed via your account.
• Its easy to navigate to sign up and purchase.
• You will never miss a draw, if you sign up to play by direct debit.
• You can be entered into the draw to support your hospice week-to-week.
• You can purchase extra weekly or single entries without having to complete your personal details every time.
• You can easily withdraw your winnings into your bank account, request a cheque or donate back to the hospice.

• Visit the sign up page.
• Enter one of your lottery numbers (usually 6 or 7 digits) and post code.
• Click register.
• Complete & confirm your details, you will also set your password in here.

Representatives of Your Hospice Lottery go out to events and retail premises and call on householders in the communities served by our partners, to raise awareness about our fundraising lottery. We also have a telesales team who help with the recruitment of lottery players.

All our representatives will have official identification on them – please ask to see this and ask any questions you may have. You can also contact the Your Hospice Lottery office on 0800 285 1390 Monday to Friday 9am-5pm. Please click on the fundraisers page to view photographs of our representatives.

To cancel your membership with us you can call us on 0800 285 1390, email us on lottery@yourhospicelottery.org.uk, or you can cancel through your account. Alternatively, you can cancel your Direct Debit with your bank.

Once you cancel your membership all monies will be used as entries into the draw until this amount becomes zero. For those who pay their membership via a monthly payment this will mean that you will have a pence amount left which unfortunately will not be enough for a complete £1 stake in the lottery draw. Any pence amount that remains after ten weeks will be treated as a general donation to the hospice that a supporter was playing in support of. For more information on cancelled plays, please read the terms and conditions here.

Please note that if you pay by standing order you will also need to contact your bank or building society to notify them that you wish to stop payment to us. We cannot cancel the play on your behalf.

Yes, you can, but there is a limit of 5 numbers played each week if you sign up to a subscription (autoplay). You can only purchase up to 5 subscriptions (autoplays) per week on the website. However, you can purchase up to 100 single tickets. Each number you play costs £1 per week.

Yes! We offer single tickets into the weekly draw. They are a fantastic option if you want to increase your chances as the rollover increases or have a flutter without any commitment. They cost £1 per entry and go to support your chosen cause. Tickets must be purchased before Friday morning for guaranteed entry into the weekly draw. Please check the countdown on the website for specific cut off. If you purchase after this time, you will be entered into the following draw.

No, sorry. You can, however, play more than one number and dedicate each to a different hospice. There is a maximum of 5 subscriptions (autoplays) and 100 single tickets.

This is the same as your unique lottery number, which can be found in your online account. If you haven't set up and online account please click here. Or if you would like a reminder of your number, please contact us.

Unfortunately, we are currently unable to set up a syndicate.

For the Financial Year April 2022- March 2023:

• Lottery Income that went towards charitable causes - £2,614,911.00 – 65.5%,
• Lottery income that went on expenses - £1,177,430.00 – 29.5%,
• Lottery income that went on prizes - £172,525.00 – 5.0%.

In the last financial year (April 22 – March 23) there were an average 75,309 weekly plays across our charity partners, with 10,666 prizes being given away over the year.

Our Results tab has the latest information and posters are displayed at cause locations. But you don’t need to remember to check your number(s) as your prize will be automatically added to your account, and if you don’t have an email we will send out prize cheques to winning members soon after each weekly draw takes place. You may even receive an email or phone call from us informing you of your win!

Please contact us if your contact details change.

If you have purchased your tickets in one of our partners shops for prizes of £10 please claim this in the shop. For any larger prizes please obtain a claim form from the shop.

You can easily withdraw your winnings into your bank account, request a cheque or donate back to the hospice. Please go to ‘My Account - My Funds – Withdraw Funds’ and then withdraw funds to make a request to our admin team. We will pick this up for you and process this within 7-10 working days. With the exception of bank holidays, we aim to process prize withdrawals on a Monday (cut off 12 pm) and transfer funds by the following Wednesday. Any withdrawal requests after Monday pm will be processed the following week.

If you do not have an email address, we will send your winning sterling cheques out to you shortly after the draw, payable in the member’s name and the address we have on our system.

Winners are picked at random by a RNG (Random Number Generator) in our lottery software, which is hosted by StarVale Management & Technologies Limited. This RNG has been independently tested by a Gambling Commission approved test house.

There are 422 weekly prizes (1 x £1,000, 1 x £200, 20 x £10, 400 x £5) and 1 rollover prize. The rollover goes up by £500 should it not be won, up to a maximum of £25,000.

Any prize = 1 in 344 tickets entered into the draw will win a prize. These figures are estimated using current plays and figures and can vary slightly from each week. These are an approximate and can be updated at any time.

No. We do like to feature the stories of some of our members on our website, social media and sometimes in the media to encourage other people to help us raise money for local causes, but there is no pressure to do this at all. If you would like to feature, please do contact us.

In addition to the weekly prize draw with guaranteed prizes, we run a rollover draw with a jackpot of £25,000 which is not guaranteed to be won every week. The rollover prize has a 5% chance of being won, and if not won, rolls over by £500 each week, up to a maximum of £25,000, at which point it must be won. Should this prize reach the £25,000, then our software automatically sets the probability of winning this prize to 100%.

People aged 18 or over and a resident of Great Britain can become a member, including staff, volunteers and supporters of our cause partners. Your Hospice Lottery reserves the right to ask for proof of age of any player and claimant of a prize. Please read the full terms and conditions. Your Hospice Lottery staff cannot play the lottery.

No, sorry. Your lottery membership number is unique to you and automatically generated by our lottery system, which means if you win a prize, you do not need to share it with other members.

When you sign up to the lottery you will receive a welcome email confirming the hospice that you have chosen to support, if you don't have an email this will be sent via post.

Please click here to read our Privacy Policy and our Cookie Policy.

Your Hospice Lottery is just one way to raise money to support your chosen hospice; please visit our hospice partners pages here for information on other ways to help.

To self exclude, please click here.

Please visit www.begambleaware.org for responsible gambling support and read our commitment to responsible gambling here. To self exclude please visit our self exclusion page.